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Frequently Asked Questions

Shipping & Delivery
GSN offers FedEx Priority Overnight, FedEx two-day shipping and standard USPS mailing; however, most items are shipped FedEx two-day. All fine jewelry is shipped to the billing location, not to an alternative address. Please note that FedEx deliveries require a signature at the time of delivery. We do not ship internationally at this time. 
Privacy & Security
At GemShopping.com, we are committed to protecting your privacy. We do not sell any of your personal information. The information we gather is used to provide better service and information to you, our customer. You can learn more about our privacy policy here.
Returns & Replacements
We are committed to your satisfaction. All merchandise has a 30-day warranty except for watches, which have a one-year warranty.   To return an item you must contact our Customer Service Department at 888-391-2315 for a Return Authorization Number (RMA) within 7 days of receipt of your purchase.   ITEMS WILL NOT BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER or if the returned item is received in more than 30 days after purchase. Shipping and handling charges are nonrefundable. You should insure your return package as you are responsible for that item and its safe return to Gem Shopping Network.
Remember to return any lab reports or appraisals that came with the item you purchased. If you don't return the reports associated with a returned item, you will be charged for those reports. 
If your merchandise arrives damaged in any way, it must be investigated by the carrier. Please make sure to keep all packing materials "as is" when submitting for inspection. After an RMA has been issued, you should include a copy of the inspection by the carrier before returning the item. 
If you receive the wrong item, it should be returned to us in its original condition. Please handle it carefully and do not remove any tags. Gem Shopping Network makes every effort to ensure you will be completely satisfied with your purchase, but we reserve the right to restrict the purchasing privileges of anyone who abuses our return policy.
If you have requested for an item to be altered, a 20% restocking fee will be applied to that item’s return. This includes custom orders, stone mountings, sizing (see exclusions below) and any other product alterations made at your request. The restocking fee cannot exceed $200 per item. There is NO restocking fee for items that are returned as they were offered for sale and were not altered.  
Women’s rings sized below 5 and above 9 and men's rings sized above 12 may not be returned. 
Credit for Returned Merchandise
We make every effort to issue refunds in a timely manner. Much of our merchandise, however, consists of one-of-a-kind items. Each gem is unique in terms of cut, color, clarity and carat. Due to inspection processes that may be required, it can take 7 to 10 business days for your credit to appear on your credit card statement.
Registration
In order to place an order on our website or on-air, a user must first complete the registration form during the purchasing process. During registration a user must give their contact information (such as name, address, phone and email address). This information is used to contact the customer about our services or your order online or on-air.
Errors & Omissions
Due to our effort to keep new and different products on our website, items and/or images may display in an incomplete manner. Descriptions may be cut short and/or full prices may not yet be displayed. This can result from human error or from the timing of the uploading process. Should you purchase an item with incomplete or inaccurate information, you will be contacted, and the correction will be made. Gem Shopping in no way is responsible for honoring incomplete items or pricing discrepancies and expects its quality customers to be understanding of its policy. You reserve the right to cancel the item upon correction if it no longer is desired. Gem Shopping reserves the right to cancel an order for any reason. Please read our complete Terms of Use for our website here.
Gift Card Agreement
The policies set forth in this agreement govern the use of Gem Shopping Network’s Gift Card Program.
  • Customers may purchase gift cards with the same payment options accepted by Gem Shopping for merchandise purchases
  • Gift Cards do not expire, and no service fees are required
  • Additional monies may not be added to a Gift Card once purchased
  • Gift Cards are nonreturnable and nonrefundable
  • Card Holders must register as a Gem Shopping customer before the card may be used
  • Multiple cards may be used for single purchases
  • Gift Cards may NOT be redeemed for cash
  • Gift Cards remain inactive until payment has cleared
  • Items returned that were purchased via a Gift Card may be exchanged for merchandise or store credit ONLY
  • Gift Cards may not be drop-shipped to other parties. The purchaser must take delivery.
Rhodium Plating

What is rhodium?

Rhodium is a rare, white metal in the platinum family. It is considered a noble metal which means it is resistant to corrosion and oxidation.  Other noble metals include platinum, palladium, gold, and silver.

Why are other metals plated with rhodium?

Metals such as white gold and silver are often coated with rhodium after they are polished for a few different reasons.  Pure gold (24 karat) is yellow in color and soft in its natural state. To be made into jewelry it is alloyed with other metals to harden it and make it into different colors. Even with the alloys mixed in the item will still have an under tone of yellow. As the final step in the making and finishing process the gold item is dipped in a liquid rhodium solution. This will increase both the final shine and lustre of the piece as well as add to its durability. In the case of sterling silver, rhodium is often added to help reduce the silver item from tarnishing. 

Another advantage of rhodium plating is that rhodium is a hypoallergenic metal which means it is nickel free. One of the alloys used in white gold is nickel, which can cause some wearers to have an allergic reaction. The rhodium plating serves as a barrier between the item and the wearer making it easier to wear and enjoy.

Is rhodium plating permanent?

No. Like most coatings that are applied to products over time the rhodium will wear away. The good news is that it can always be reapplied. All that needs to be done is to have a professionally trained jeweler polish the piece of jewelry and then reapply the rhodium plating. This is usually done for a nominal charge. 

 
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