Secure Shipping & 30-day Returns

Over 130,000 Satisfied Customers

Over 1 Million Items Sold, all Hand inspected

Celebrating 25 Years of Success

Contact Us

Our Gem Shopping experts are at your service. Please consider reading our Frequently Asked Questions, where you may find an immediate answer or additional information to address your need. We are committed to ensuring your satisfaction, and there are several ways to reach us.

Customer Service Hours:

9am-5pm ET [M-F]

Customer Service Phone

Phone: (888) 391-2315

Email Address

customerservice@gemshopping.com

Mailing Address

Gem Shopping Network Inc.
3259 Duluth Hwy 120
Duluth, Georgia 30096

Toll-Free Order Line

(888) 791-7787

Main Lines

Phone: (770) 622-5505 
Fax: (770) 622-5503

Hours of Operation

TV Studio and Sales Center:

24 Hours a Day / 7 Days a Week


Use the form below to contact customer service about a particular order or item issue. If you need help with returns, please call (888) 391-2315 to start the returns process and obtain a Return Material Authorization (RMA) number.