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Frequently Asked Questions

Shipping & Delivery
Most items are shipped FedEx 2nd day. FedEx Priority Overnight and US Postal Service are also available upon request. Please note we only ship our fine jewelry to the billing location not to an alternative address. The FedEx deliveries require a signature at the time of delivery. Note that we do not ship Internationally at this time. 
Privacy & Security
At GemShopping.com, we are committed to protecting your privacy. We do not sell or give any of your personal information to anyone. The information we gather is used to provide better service and information to you, our customer. You can learn more about our privacy policy here.
Returns & Replacements
It is our commitment to ensure your satisfaction. To return an item you must contact our Customer Service Department 888-391-2315 for a Return Authorization Number (RMA) within 7 days of receipt of your purchase. NO ITEM WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER or if the returned item is received in excess of 30 days after receipt by the customer. Shipping and handling charges are non-refundable. You should insure your return package as you are responsible for that item and its safe return to Gem Shopping Network.
If your merchandise arrives damaged in any way, it must be investigated by the carrier. Please make sure to keep all packing materials "as is" when submitting for inspection. After an RMA has been issued, you must include a copy of the inspection by the carrier before returning the item. 
Should you receive the wrong item, it should be returned to us in its original condition, so please handle it carefully and do not remove any tags. Gem Shopping Network™ makes every effort to ensure you will be completely satisfied with your purchase, but we reserve the right to restrict the purchasing privileges of anyone who abuses our return policy or has an unacceptable cancellation rate.
If you have requested that an item be altered a 20% restocking fee will be applied to a return of that item. This includes: custom orders, stone mountings, sizing (see exclusions below) and any other product alterations made at your request. The restocking fee will not exceed $200 per item. There is NOT a restocking fee for items that are returned as they were offered for sale and were not altered. 
Ladies rings sized below 5 and above a 9 and men's rings that are sized above a 12 may not be returned. 
Credit for Returned Merchandise
We make every effort to issue refunds in a timely manner. Much of our merchandise, however, is comprised of one-of-a kind items, and each gem is unique in terms of cut, color, clarity, and carat weight. Due to inspection processes that may be required, it can take 7- 10 business days for your credit to appear on your credit card statement.
Registration
In order to place an order on our website or on air, a user must first complete the registration form which occurs during the purchasing process. During registration a user is required to give their contact information (such as name, address, phone and email address). This information is used to contact the customer about our services or your order on line or on air.
Errors & Omissions
Due to our efforts to keep new and different products on our website, items may display in an incomplete manner. Descriptions may be cut short and/or full prices may not yet be displayed. This can result from human error or from the timing of the uploading process. Should you purchase an incomplete item, you will be contacted and the correction will be made. Gem Shopping in no way is responsible for honoring incomplete items or pricing discrepancies and expects its quality customers to be understanding of its policy. You reserve the right to cancel the item upon correction if it no longer is desired. Gem Shopping reserves the right to cancel an order for any reason. Please read our complete Terms of Use for our website here.
Gift Card Agreement
The policies set forth in this agreement govern the use of Gem Shopping Network’s Gift Card Program.
- Customers may purchase gift cards with the same payment options accepted by Gem Shopping for merchandise purchases.
- Gift Cards do not expire and no service fees are required.
- Additional monies may not be added to a Gift Card once purchased.
- Gift Cards are non-returnable and non-refundable.
- Card Holders must register as a Gem Shopping customer before card may be used.
- Multiple cards may be used for single purchases.
- Gift Cards may NOT be redeemed for cash.
- Gift Cards remain inactive until payment has cleared.
- Items returned that were purchased via a Gift Card may be exchanged for merchandise or store credit ONLY.
- Gift Cards may not be drop-shipped to other parties. The purchaser must take delivery.